Boost Efficiency. Maximize Uptime.
Equip your team with a service management system that ensures faster resolutions, better coordination, and full visibility into every request.
Give your service team the information they need to succeed
Connect tickets to assets, locations, and purchases—giving teams the context they need to take action.
Every ticket links to an asset’s full service history, specifications, and past issues, ensuring technicians have the data they need.
Create purchase requests directly from service tickets to order parts or repairs without disrupting workflows.
Relate tickets to locations and past maintenance records for full visibility into recurring issues.
Gain complete oversight of service operations
Organize and track service work with project management tools that keep teams aligned and ensure every issue gets resolved efficiently.
Visualize tickets in a drag-and-drop board for streamlined project management
Get visibility into status changes, team comments, attachment uploads and more
Communicate directly on tickets with internal teams and external submitters.
Accept tickets from forms & email
Collect service requests from users outside your organization without giving them full system access. Beam allows external users—such as vendors, customers, or employees without logins—to submit tickets via forms or email, ensuring every issue is logged and addressed efficiently.
Customize workflows to match your needs
Adapt the ticketing system to your unique processes with flexible customization options that ensure every issue follows the right path to resolution.
Define different ticket types to handle various service requests, from maintenance to IT support.
Configure escalation rules, approval steps, and automation triggers tailored to your operations.
Capture the exact data you need with customizable fields and configurable statuses.
Included in all Beam products
Every Beam product comes with powerful built-in features that enhance flexibility, efficiency, and collaboration—helping your team work smarter across all workflows.
Capture the exact data you need with configurable fields for every entity on beam and more.
Tailor your workspace with saved filters and layouts to focus on the data that matters most.
Stay informed with real-time alerts for status updates, approvals, and important changes.
Speed up workflows with bulk edits, status updates, and fast access to common tasks.
Link entities across functions with each other to ensure full operational context.
Manage tasks on the go with a responsive interface designed for mobile and tablet access.
Track every change with a detailed, timestamped log for transparency and accountability.
Bring in legacy data with flexible import options, including CSV uploads, PDF scans and more.
More Related Features
Asset Inventory
Track, manage, and optimize your assets with real-time visibility, powerful automation, and seamless integrations.
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Ticketing
Streamline service tickets and resolve issues fast—minimizing downtime and keeping operations on track.
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Maintenance
Plan, track, and execute maintenance proactively—reducing failures and extending asset life.
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Reservations
Schedule, reserve, and allocate critical assets with precision—ensuring availability when it matters.
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Bulk Items
Track, restock, and control consumables with ease—ensuring you always have what you need on hand.
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Procurement
Simplify procurement and track orders end-to-end—ensuring you get the right gear on time, every time.
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Activity History
Get a complete log of every asset action—boosting accountability and ensuring nothing slips through.
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File Management
Get a complete log of every asset action—boosting accountability and ensuring nothing slips through.
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Location Management
Pinpoint asset locations down to the rack—tracking every move across your entire operation.
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Product Data
Centralize specs, manuals, configs and more—giving your team instant access to the info they need to do their job.
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Asset Import
Seamlessly import existing asset data—migrating systems without disruption or data loss.
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Password Management
Securely store and manage equipment credentials—keeping critical access in the right hands.
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User Management
Control user access and roles with precision—ensuring your team operates securely and with clarity.
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Analytics
Turn asset data into insights—driving smarter decisions and maximizing operational performance.
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