Service Management

Boost Efficiency. Maximize Uptime.

Equip your team with a service management system that ensures faster resolutions, better coordination, and full visibility into every request.

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Give your service team the information they need to succeed

Connect tickets to assets, locations, and purchases—giving teams the context they need to take action.

Related Asset Records

Every ticket links to an asset’s full service history, specifications, and past issues, ensuring technicians have the data they need.

Service-Linked Purchasing

Create purchase requests directly from service tickets to order parts or repairs without disrupting workflows.

Location & Maintenance History

Relate tickets to locations and past maintenance records for full visibility into recurring issues.

Gain complete oversight of service operations

Organize and track service work with project management tools that keep teams aligned and ensure every issue gets resolved efficiently.

Kanban View

Visualize tickets in a drag-and-drop board for streamlined project management

Changelog & History

Get visibility into status changes, team comments, attachment uploads and more

In-Ticket Messaging

Communicate directly on tickets with internal teams and external submitters.

Accept tickets from forms & email

Collect service requests from users outside your organization without giving them full system access. Beam allows external users—such as vendors, customers, or employees without logins—to submit tickets via forms or email, ensuring every issue is logged and addressed efficiently.

Customize workflows to match your needs

Adapt the ticketing system to your unique processes with flexible customization options that ensure every issue follows the right path to resolution.

Custom Ticket Types

Define different ticket types to handle various service requests, from maintenance to IT support.

Flexible Workflows

Configure escalation rules, approval steps, and automation triggers tailored to your operations.

Custom Fields & Statuses

Capture the exact data you need with customizable fields and configurable statuses.

Included in all Beam products

Every Beam product comes with powerful built-in features that enhance flexibility, efficiency, and collaboration—helping your team work smarter across all workflows.

Custom Fields

Capture the exact data you need with configurable fields for every entity on beam and more.

Custom Views

Tailor your workspace with saved filters and layouts to focus on the data that matters most.

Notifications

Stay informed with real-time alerts for status updates, approvals, and important changes.

Quick Actions

Speed up workflows with bulk edits, status updates, and fast access to common tasks.

Entity Relationships

Link entities across functions with each other to ensure full operational context.

Mobile View

Manage tasks on the go with a responsive interface designed for mobile and tablet access.

Activity History

Track every change with a detailed, timestamped log for transparency and accountability.

Data Import

Bring in legacy data with flexible import options, including CSV uploads, PDF scans and more.

More Related Features

Asset Inventory

Track, manage, and optimize your assets with real-time visibility, powerful automation, and seamless integrations.

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